GTB Service Agreement Team

Service Agreements

Service agreements are a good way of ensuring you get help when you need it, and decreasing the amount of time & stress you spend on IT related issues.

Why Service Agreements?

If any of the following apply to you, you might want to invest in a service agreement.

  • Does IT have little to no cost certainty? Does that make planning and budgeting difficult?
  • Are you and your people spending too much dealing with issues that are more IT related than they part of your work?
  • You know your IT system could be in better shape, and your people more productive, but you don’t know how much that will be to fix, so you just bear the cost yourself instead
  • You can never be sure if your IT support will respond promptly

If any of these sound like you, it might be worth having a chat with us about it contact GTB now

A level of service that suits you

As preferred alternatives to the traditional ‘pay as you go’ or ‘break fix’ IT support model, GTB delivers

  • full managed service for a fixed monthly price
  • partial managed services
  • also ‘time bank’ agreements

Sure IT Full

The peace of mind approach; we take responsibility for keeping your existing system running, well maintained and available to you, and your people supported and productive, in exchange for a fixed monthly fee. This is the ‘peace of mind’ option because we become responsible for ensuring your It system works for your staff. If your IT support ‘blows out’ then that’s our problem, not yours.

Sure IT Remote

Similar to SureIT (Full), but covers less. You pay a fixed monthly fee and we will do all we can to keep your system working by remote means from our workshop. These days most support can be delivered either by us ‘remoting-on’ to your system or providing email and phone support for you and your team from our Service Desk. If onsite visits need to occur, then you authorise and pay for them.

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Sure IT Monitor+

You pay a small fixed monthly fee and we remotely monitor your system so we can quickly and cost-effectively intervene if we need to. We also conduct routine preventative maintenance to keep your system in good condition and prevent many problems from occurring. The monthly fee covers the monitoring and routine preventative maintenance with any additional work being on a ‘pay as you go’ basis.

Sure IT Time Bank

You pre-purchase a set number of Technician’s hours of work for a discounted price, and then draw on them as needed.

Pay As You Go

The traditional, although now dated, model where we respond to your needs when you ask us to.

Let’s have a chat.

Sarah and Mark at GTB have been very helpful as we grapple with our digital strategy and transformation. They are working with us in a coaching and mentoring way using the agile method breaking down the components into meaningful bites. Working in this way is cost effective and provides us with greater ownership of the solutions.

Helen Ballantyne

Manager, Business Support, NZ Society of Local Government Managers (SOLGM)

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Mark and his team at GTB Solutions have shown exceptional commitment in assisting us with hosting solutions. They’ve gone the extra mile, which these days is rare, thanks to you all, keep up the great work!

Ed Leenders

Footwear & Apparel NZ Ltd